Refund & Replacement Policy

Last Updated: 29.12.2025
Website: erifast.com
Contact: hello@erifast.com

1. Overview

At EriFast, customer satisfaction is very important to us.

Because we ship goods internationally and deliver across different cities in Eritrea, refunds and returns can be complicated.
However, we are committed to being fair and doing our best to resolve any issues caused by our service.

2. No Standard Returns or Refunds

Due to the nature of international shipping and logistics:

  • All sales are final

  • We do not offer standard returns or refunds

  • Orders cannot be cancelled once processing or shipping has started

By placing an order, you acknowledge and accept this policy.

3. Damaged or Faulty Items

If an item arrives damaged due to handling or delivery by EriFast, we will take responsibility.

In such cases, we may:

  • Repair the item, or

  • Replace the item with the same or similar product, or

  • Offer a partial or full refund, at our discretion

📌 The solution will depend on the item type, damage level, and availability.

4. Reporting a Problem

To report a damaged or faulty item:

  • The receiver must notify us within 24 hours of delivery

  • Clear photos or videos of the damage must be provided

  • Proof of delivery may be required

Claims reported after this period may not be accepted.

5. What Is Not Covered

We are not responsible for:

  • Damage caused after successful delivery

  • Issues caused by misuse or improper handling by the receiver

  • Minor cosmetic wear that does not affect functionality

  • Delays caused by customs, weather, or local conditions

  • Change of mind after purchase

6. Delivery Refusal or Unreachable Receiver

If delivery fails due to:

  • Receiver refusal

  • Incorrect contact details

  • Receiver not answering calls

No refund will be issued.

Additional delivery or storage charges may apply.

7. Replacement Process

If a replacement is approved:

  • EriFast will manage the process

  • Replacement timing will depend on product availability and logistics

  • No cash refund is guaranteed unless replacement or repair is not possible

8. Refund Method (If Approved)

If a refund is approved:

  • Refunds will be issued using the original payment method

  • Processing time may vary depending on the payment provider

  • Shipping and logistics costs may not be refundable

9. Our Commitment

Even though refunds are limited, we genuinely care about our customers.

If a problem occurs due to our mistake or delivery handling, we promise to:

  • Communicate clearly

  • Act fairly

  • Do our best to repair, replace, or resolve the issue

10. Contact Us

If you have any concerns regarding your order, please contact:

📧 hello@erifast.com